Gunners Service Agreements (GSA)

Introduction

Gunners Service Agreements (GSAs) are designed to provide a well-functioning IT Service. Any disruption can cause serious and even severe restrictions in operations.

In todays complex and dynamic IT environment it is a tough challenge to achieve the high level of service that is necessary to keep a business running without interruption.

Gunners Service Agreements make it possible for Business Managers to choose the level of support that suits their business without the expense of running a full time IT department. The support can be monitored and tailored so that it is continually adapting to the changing conditions.

Gunners Office Equipment offers various levels of support to customers which provide benefits to both parties.

Having service agreements helps Gunners to regulate our workload and to determine priorities in allocating resources. Customers are able to budget their IT maintenance by prepaying for hours of technical support at a reduced rate.

Gunners also offer a priority service for customers who require prompt response to their service calls. This is a number from 1 through to 5 (1 getting the highest priority, and 5 getting the least), that is assigned to all customers when placing a service call.

Available GSA Options

• Gain a higher level of priority for the month (Level 4)

• Remote checking of backups and the reporting of any failures.

• 2x 1 hour scheduled onsite maintenance provided by a Gunners technician per month

• Free call out fees for any scheduled maintenance visit

• Discounted unscheduled/emergency maintenance and call out fees

• Gain a higher level of priority for the GSA agreement period (Level 4)

• 1 hour scheduled onsite maintenance provided by a Gunners technician per week

• Free call out fees for any scheduled maintenance visit

• Further discount on unscheduled/emergency maintenance, and call out fees compared to lower GSA options

• Gain a higher level of priority for the GSA agreement period (Level 3)

• Remote checking of backups and the reporting of any failures.

• 1.5 hours scheduled onsite maintenance provided by a Gunners technician per week

• Free call out fees for any scheduled maintenance visit

• Further discount on unscheduled/emergency maintenance, and call out fees compared to lower GSA options

• Gain a higher level of priority for the GSA agreement period (Level 2)

• Remote checking of backups and the reporting of any failures.

• 2 hour scheduled onsite maintenance provided by a Gunners technician per week

• Free call out fees for any scheduled, and unscheduled maintenance visit

• Further discount on unscheduled/emergency maintenance compared to lower GSA options

• Gain a higher level of priority for the GSA agreement period (Level 1)

• Remote checking of backups and the reporting of any failures.

• Gunners realize that all businesses are different, and can require different levels of support. Due to this we are able to customize a GSA agreement to suit your needs. This can cover requests from purely emergency time agreements (12 hours unscheduled a year at a discounted rate), to whole site, printer, copier, computer, fax, network, server, and toner usage agreements. Please feel free to contact Gunners in regards to customizing a GSA to your requirements.

For More Information

For more information and details about our GSAs, please Contact Gunners Office Equipment